Frequently Asked Questions

Shipment


Yes, we offer worldwide shipping! Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

When will my order be shipped and how long does delivery take?


Orders are typically processed within 2–14 business days. Once shipped, delivery usually takes between 7–15 business days depending on your location. Delays may occur due to customs or carrier issues, especially during high-demand periods.

Will I receive a tracking number?


Yes! Once your order is fulfilled, you’ll receive an email with a tracking number and a link to monitor the shipping progress. Please allow 2–5 days for tracking information to update.

What is your return policy?


We accept returns for items that are defective, damaged, or incorrect. Please contact us within 7 days of receiving your item, and provide photos if applicable. We do not accept returns for buyer’s remorse or minor shipping delays.

What if my item is lost or delayed in transit?


If your order is significantly delayed or lost, please contact us and we will help investigate the issue. We’re happy to offer a reshipment or refund based on the situation.

Characteristics of the product

Material - Zinc alloy + aluminum alloy + ABS;

Weight - 133.8g.

Colour - Black/White

Application scenarios - Inside the car/kitchen/shower/outdoor etc.